I received an email about a cancellation request, but I never made a request

Thank you so much for taking the time to reach out about this. We can definitely check your account to make sure this was an error and not causing any issues with your account. Please do not click on any links on the email until we confirm it is from us. You can also check by expanding the sender address. 

May I please have you send us direct message with your full name and service address to get started? 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it