I received an email about a cancellation request, but I never made a request

Hello and welcome to Comcast @user_7d6dc4! Thank you so much for bringing this to our attention. We would hate to see your account get disconnected without your request. You are in the right place and we are happy to assist you with the account. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

Let me know if you have any questions