Thank you for following up with me, Daren. I hope your evening has been going well for you. We apprecaite you being with us for the past 7 months. We truly appreciate your business! I did want to mention that we now have an Xfinity Rewards program for our loyal customers! You're welcome to sign up at
. The rewards are pretty cool, and can include free movie rentals, discounts on tickets, home appliances and electronics, and a bunch of other perks.
As for your account, I apologize for the scare with the cancelation order. I have removed it from your account, so you won't experience any service interruption. I also looked into the address further, and can confirm that someone attempted to start a new account with your address in error, which led to the system automatically generating a disconnect for your account to start the new account. I've corrected this as well, so you shouldn't have any further issues going forward.
While I have you here this evening, I did want to check. How are you enjoying your current services? Are they working out well for you?
Hello, @user_f1df53. Thank you for reaching out about the alert you received. I would be concerned if an account was set to be canceled when I didn't request it, but no worries! We can ensure the cancelation request is removed for you. This typically happens when a future/new customer sets up an order and enters the incorrect address (ex. apartment/unit number is incorrect), and is a simple and easy process to get sorted out. Please send us a Direct Message with your first and last name and address. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
You're welcome, and thank you for working with me here on our forums! I'm happy to have been of assistance, and I hope you have a good rest of your evening as well! We're here 24/7 to offer support, so if you ever need anything else in the future, please feel free to reach back out on our forums! Take care. :)
Accepted Solution
CCStephanieK
Problem Solver
•
909 Messages
2 years ago
Thank you for following up with me, Daren. I hope your evening has been going well for you. We apprecaite you being with us for the past 7 months. We truly appreciate your business! I did want to mention that we now have an Xfinity Rewards program for our loyal customers! You're welcome to sign up at
. The rewards are pretty cool, and can include free movie rentals, discounts on tickets, home appliances and electronics, and a bunch of other perks.
As for your account, I apologize for the scare with the cancelation order. I have removed it from your account, so you won't experience any service interruption. I also looked into the address further, and can confirm that someone attempted to start a new account with your address in error, which led to the system automatically generating a disconnect for your account to start the new account. I've corrected this as well, so you shouldn't have any further issues going forward.
While I have you here this evening, I did want to check. How are you enjoying your current services? Are they working out well for you?
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CCStephanieK
Problem Solver
•
909 Messages
2 years ago
Hello, @user_f1df53. Thank you for reaching out about the alert you received. I would be concerned if an account was set to be canceled when I didn't request it, but no worries! We can ensure the cancelation request is removed for you. This typically happens when a future/new customer sets up an order and enters the incorrect address (ex. apartment/unit number is incorrect), and is a simple and easy process to get sorted out. Please send us a Direct Message with your first and last name and address. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
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user_f1df53
Visitor
•
2 Messages
2 years ago
Thank you for the prompt help! Current services are going well for me. Have a good evening
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