I received a text saying my data usage was approaching the monthly maximum

Today I received a strange text from xfinity saying i had used 90% of my data utilization for the month (which doesn't appear to align at all with the actual billing cycle on my account, unlike my mobile provider's utilization limit).

I logged in to check, and while my avg monthly usage, according to Xfinity, is around 300GB working from home over the course of the last 3 years on two different no-contract plans, all of a sudden I see a huge spike for July to 1200GB and we've still got a week to go.

Does anyone know where I can request granular, daily logs on this utilization for audit and security purposes?

Since the service was down for almost a day, I did request a credit after reviewing my modem's logs and will write a script to pull this and alert me to any creditable outages going forward. Tit for tat. You nickel and dime me over bits, I'll do the same. Shame I never did in the past, it's super easy. I bet I could setup an automated process to pull the data and submit a billing credit request as soon as an outage is over.

As nothing has changed relative to my data utilization and my historic utilization on T-Mobile, when I was testing their home replacement for Xfinity, I never really went above 300GB/month also while working from home.

The thing is, I've worked remote from home for over 20 years. I assumed I would use more of the data cap between work and home utilization and considered I'd hit maybe 1TB of data / month; however, that has never really been the case, according to Xfinity's dataset, and last month my data utilization actually decreased by about 100GB over previous months.

Is this just some sort of head fake to get people to sign up for unlimited data? Or is there a huge bug in Xfinity's capacity to monitor actual data utilization on the line itself?

I did return a streaming device I had never opened in May; would a device's association, if it were given to someone else and not properly detached from my account, be calculated in my utilization even if it's not connected to my line?

And don't reply with some snotty, canned responses about using the app. I have my own modem because I don't trust Xfinity's garbage modems nor do I want to share my connection with the universe driving past my house.

Until this month I have never exceeded 300GB in a month, even on the unlimited 1200 plan, which I cancelled earlier this year because I wasn't really getting speeds even close to my modem's maximum capacity. Until my move in 2020 to another state, I had Comcast/Xfinity since probably 1998 when ATT sold to [Edited: "Inflammatory"] which also included two different business lines.

I find the fact that Xfinity flashes the modem with their firmware to be a huge, legally objectionable conflict of interest when it comes to telling me my utilization has exceeded some arbitrary cap set in a month-to-month "contract"... by the same people who control the firmware on the modem itself from the CO.

Oh, and their phone system not only mocks their customers with fake noises while it 'looks that up,' it's also mostly worthless unless you can decipher their gnostic phrases to route you to a person. And even worse now that it suggest it texts you a link to chat with their chatbot. So worthless.

Out west, cable ISPs are much much better.