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user_serk5m
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Saturday, March 15th, 2025

I received a cancellation email even though I never requested my service to be cancelled

A few days ago I received a email that my connection was being cancelled even though I did not request it to be canceled at all . 

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5 months ago

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EG

Expert

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112.5K Messages

5 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJosephA

Official Employee

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1.9K Messages

5 months ago

user_serk5m we can double-check your account. Just send us a direct message, so we can help. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

 

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