2 Messages
I received 2 cancellation emails but I never sent in a request to cancel
Received two cancellation emails for my internet/cable service when I did not request to cancel. How do i fix this?
2 Messages
Received two cancellation emails for my internet/cable service when I did not request to cancel. How do i fix this?
XfinityKei
Official Employee
•
1.7K Messages
1 year ago
@user_s0riov Thanks for reaching out to us about this cancelation order. I would be concerned as well if I hadn't requested any changes. I can resolve your concerns on my end. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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