Visitor
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4 Messages
I receive notices that my Platinum Membership qualifies for free Peacock Premium yet Xfinity will not let me activate.
As the title says above, I either get stuck in website loops that go nowhere, or it states I do not qualify even though Xfinity advertises to me that I do qualify.
Can an Xfinity support rep help looking this? I tried both phone and online chat support and both instances were either dead ends or I was getting passed from one rep to another.
It's really disappointing and I am shopping for a new wireless carrier and was considering Xfinity, but this user experience and support I have been receiving allowed me to change my mind.
Accepted Solution
XfinityCarolyn
Official Employee
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117 Messages
8 days ago
@user_lrw9aa Thank you for reaching out to us regarding activating Peacock. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. To further assist, I would need to access and verify your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityPaula
Official Employee
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2K Messages
7 hours ago
@user_lrw9aa Thank you again for allowing us to help out to get this resolved for you. It seems the promotion was missing from the account which was causing the issue. Once our teams were able to add the service that allowed you to complete the activation. I appreciate you reaching out to us on our Xfinity Forums and allowing my team to help out. If there's anything else that you need in the future create a new post and we will jump in to help out. I hope that you have a wonderful week!
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user_360ude
Visitor
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1 Message
3 hours ago
I am also having a very frustrating time trying to "redeem my free Peacock subscription"- I've been a Diamond member over 20 yrs, and clicking on the link doesn't work. I've tried to chat and call only to be stuck in a very inefficient chat, or to follow instructions that don't work. I've called on 2 different days and requested callbacks between 12 and 29 minutes or 13 and 31 minutes only to NEVER receive a callback. Yesterday I spoke with someone who told me to login to Peacock on the TV with my Xfinity username and password to get connected. That also does not work. As someone else in the forum has said, "it's maddening." I don't understand why you can't push a button on your Xfinity end, to allow me to just be connected to my free Peacock instead of being stuck in a customer support loop of zero support. Links on Xfinity don't work, I'm told I'm not the primary user (I am), going to the activation page doesn't work, going directly to Peacock doesn't work, it all just doesn't work! Something needs to be done!
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