Visitor
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4 Messages
I receive notices that my Platinum Membership qualifies for free Peacock Premium yet Xfinity will not let me activate.
As the title says above, I either get stuck in website loops that go nowhere, or it states I do not qualify even though Xfinity advertises to me that I do qualify.
Can an Xfinity support rep help looking this? I tried both phone and online chat support and both instances were either dead ends or I was getting passed from one rep to another.
It's really disappointing and I am shopping for a new wireless carrier and was considering Xfinity, but this user experience and support I have been receiving allowed me to change my mind.
XfinityCarolyn
Official Employee
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100 Messages
9 hours ago
@user_lrw9aa Thank you for reaching out to us regarding activating Peacock. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. To further assist, I would need to access and verify your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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