I really don't understand it. I have a 33 year xfinity/Comcast customer, have 2 accts and can't get their best deal on 5 year Gig internet

Mr. Karinshak,

Once again I have exhausted all the "Easy" ways to renew my 2 accounts with you.  Before last year, I only had to do this every 3 years, last year your deals were good for only 1 yeqr, and mine is up in a month.  I have now invested about 3 hours talking and chatting to customer service, loyalty and then threatening to cancel.  In all cases, no one really cared that I have been a loyal customer for over 20 years.  In the current world you still appear to want only new customers, but we know it is always less expensive to keep old customers.  Given what is going on with Comcast, I would assume you would like to keep me.  In studying Comcast's business and financials, I find the following comments:

He warned that, despite the company’s rapid expansion of fiber internet, fixed wireless internet remains a growing threat. 

“Fiber expansion continues at a steady pace and as we’ve said before, we expect most of our footprint will eventually be overbuilt,” said Cavanagh. “At the same time, fixed wireless remains a durable competitor serving price-sensitive segments with moderate performance needs. Against this backdrop, we have adapted our approach to compete more effectively for the long term. Our strategy rests upon three pillars: network, product, and customer experience.”

Over the past few months, Comcast has focused on providing more transparent pricing to Xfinity customers to prevent more of them from fleeing to competitors.

Even with all that I get calls allegedly from his office talking about what the system allows.  Does Comcast care about 30+ year customers and why can't they give me the same pricing as a new person.  Of course I can turn off my service and come back but that's a game.  Do the execs care less.  Should I get a worse deal than a person who flips every year to AT&T/Verizion/other internet provider and then comes back.  They are losing a bunch of customers, so why not keep me.  Someone who hasn't complained is a good credit, has 2 accounts and brand loyalty