Greetings, @user_du1wed! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this subscription issue. You have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Are you paying for a specific service or subscription that was supposed to be ad-free, or is this happening on one of your cable TV channels? Is the paid, ad-free upgrade, listed on your monthly billing statements?
Thank you for clarifying, @user_du1wed. Did you have a paid Peacock Premium Plus subscription before activating the free Peacock offer on your account?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@user_du1wed There are a couple of different Peacock subscription options. Peacock Premium includes ads and may be included at no additional cost with qualifying Xfinity services or bundles. Peacock Premium Plus is the upgraded option and offers fewer or no ads. However, some content may still include ads regardless of which tier you have.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJamesC
Official Employee
•
3.3K Messages
1 day ago
Greetings, @user_du1wed! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this subscription issue. You have definitely come to the right place for assistance.
Can you tell me a little more about what's happening? Are you paying for a specific service or subscription that was supposed to be ad-free, or is this happening on one of your cable TV channels? Is the paid, ad-free upgrade, listed on your monthly billing statements?
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