Visitor
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1 Message
I paid online, but it's not working.
Good morning. I had internet from Xfinity at the address[Edited: "Personal Information"]
and on 12/29/2026 I requested the cancellation and made a new subscription to the address [Edited: "Personal Information"]
, where the amount of $ 45 dollars were deducted from my account at the same time, I received the equipment on 02/01/2026, I installed the modem and the lights were not fixed, I contacted, and the attendant asked me to pay again, I said I had already paid, then we spent more than 2 hours doing several tests without any success, yesterday 03/01/2026 I contacted again, did some tests and nothing It worked again, I asked him to schedule a technician to come and solve my problem, he told me to enter the app to schedule but the kapp does several tests again and I can't schedule a time for someone to come here to solve my problem. This situation is incredible!!!! I hope this message reaches someone who can solve my problem. I'm paying for something that doesn't work! I'm waiting for an URGENT solution
XfinityChristy
Official Employee
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2.6K Messages
2 days ago
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