1 Message
I ordered Xfinity on 3/7/25. It's 7 days later on 3/14/25 and I haven't received a shipping confirmation for my Getting Started Kit
Hi,
When can I expect to receive a shipping confirmation for my Getting Started Kit
I was expecting to receive it between 3 to 5 days. It's been 7 days and it hasn't been shipped yet.
Could you find out the status of my Getting Started Kit and give me an ETA for when it will be shipped and when I can expect to receive it?
Thanks,
Monique
XfinityRaul
Official Employee
•
1.9K Messages
2 months ago
Hello, @user_x3wlyr. Thank you for making us aware that you haven't received your kit. I would be more than happy to review your account to see what's going on. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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