I ordered an xb8, and got an xb7-T

Good evening @Danous! Thank you for contacting our Communities team here on Forums. You have come to the right place and are in good hands with us. I am sad to read you received the XB7 modem instead of our new XB8. I'd be more than happy to look into this further. 

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This happened to me twice, 3rd time i called rep said that i should go into my nearest xfinity store to pick up an xb8, i said i will do that , rep assured me that they had xb8 at my store, and even set up an appointment . so i drove to store which is about 20 miles away , and when i asked employee i was there to pick up xb8 i was told by employee that they do not have the xb8 yet at store. i was very upset and called back xfinity customer service about what had happen and he told me right away that the xb8 is still in the testing stage. i told the rep that i was reLly upset about the communication was awful  between the phone rep , store, and the storage facility.  I will just have to wait until is available to pick up when in stock at my local store. 

Same here I was told I was being sent an XB8 modem and opened the just delivered package to find it is an XB7-T.  Not too happy that I was told the XB8 was being shipped to me and then end up with a XB7-T.  I currently have the XB7-CM. I will have to go to the Xfinity Store and see if they have the XB8 that I can exchange it for.  

Same exact thing happened to me! I upgraded my speed and the rep promised I would get the new XB8 within 3-5 business days. To my surprise, the XB7 was what was delivered 2 days after. I reached out to them that same day and a new rep "submitted" a new order for the "correct" equipment. Once again, I had not gotten an order confirmation after 2 business days . I reached out to them for the third time and the rep advised me that the order was NEVER placed. I was beyond frustrated. So, once again, for the 3rd time, he submitted another order for the XB8. The 24 hr mark passed for me to get a tracking number and I have yet to received any info. I reached to to them again for the 4TH TIME and the rep told me that she could not find the order number that the last rep gave me and that even if I was to miraculously  receive something in the mail, she was pretty sure it would be the XB7 as the XB8 is simply NOT AVAILABLE. She checked her sources and she said that they are in very high demand and they don't see anything arriving until late July. She asked if she could do a "mockup" order to see what modem was assigned to be shipped out, so I agreed. As soon as she placed it, she saw that the modem in the description was the XB7. She cancelled it right away. I have no clue why I was LIED to 3 previous times for me to get to this point. 

This has happened to me 4 times back in April. 2 of those times I didn’t even receive the modem. My final call to them was me talking to retention. The guy I spoke with was finally honest with me and told me about that whole “If I order you another one, you will more than like receive the XB7 modem again”. He then told me that I should wait until the middle of July. So, on Tuesday I called them and took my chances to try again. Well I just got home and to no surprise, another XB7 modem! I’m a good member and my bills average about $475/mo. The amount of money we pay this company is stupid, I know, but unfortunately don’t think I have another choice at the moment. I just don’t understand why they don’t make the option to order them unavailable for the sales rep that we call and speak to. You can’t call a store directly to see if they have any in stock, so you literally have to take your chances everyday by going into the store in which they don’t even know when they will become available. This is the worst company. 

I have ordered the Xb8 2 times and both times I get the xb7 which I have already.  I explained this to the agent who is placing the order but still they manage to send me the wrong one.  So for the 3rd time I’m contacting them again.  Crazy.  

Ditto for me! I upgraded the speed to 1GB for an additional $10/month + taxes and the rep promised I would get the new XB8 within 2-3 business days. To my surprise, the XB7 was delivered within 2 days.  I reached out to them that same day and a new rep "submitted" a new order for the XB8. Once again, I got the XB7 which is just ridiculous.  How on earth can they mess my order 2 times in a row.

I had problems with the XB7 for months. I sent it back and bought a Netgear Nighthawke. For the next few months I was on the phone with Netgear and Xfinity because I wasn't getting the speed I was PAYING FOR! In the end, the resolution was for them to send me an XB8 at no additional charge and even cover expedited shipping! This was their resolution after admitting that I paid for gig speed for a year and only received 350mbs. Today it arrived and it was the same old XB7.... FML

I was in store returning only tv equipment and the rep said he could update my gateway to xb8 for internet. I received via UPS in 2 days a...XB7 & same as I currently have. What a joke and nuisance