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Zbrown42
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Monday, March 31st, 2025 2:49 PM

I ordered a getting started kit and have not received any tracking information

I signed up to xfinity earlier this month and have not gotten any updates as to where my order is. I’ve looked through my most recent confirmation email as well as the billing section in the app. I have yet to receive any information on if it’s even shipped or when it will be at my apartment.

Question

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Updated 

4 days ago

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XfinityRichard

Official Employee

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1.7K Messages

4 days ago

Hi there, @Zbrown42 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are experiencing with getting Xfinity connected. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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