1 Message

Sat, May 15, 2021 1:23 PM


I opened up my first WiFi account ever, but still have not received my visa gift card

When I first signed up for Xfinity, it was a nightmare. I just moved into my own place for the first time. The old tenant that was evicted before me, didn’t shut off her WiFi and for some strange reason Xfinity kept associating her with me. Why was a previous tenant being associated with me? I have a lease without her name on it. Anyhow this ex tenant kept showing up on my property and I had to get a restraining order against her.  Xfinity made me sit on a 3 way call with her to confirm that she wants to cancel! I don’t know this person and they trespass on my property why did Xfinity do this??? They made me sit on a phone call with someone I had an active restraining order against. Not only that my wifi didn’t even work when it was first set up. (Which I now think was the previous tenant messing with my wires for being angry she was evicted) Now it says I don’t have the visa gift card?? What are you guys doing? This is my first time living out on my own, my first wifi, my first everything. 

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95.8K Messages

1 y ago

Concern moved here for greater exposure to actual Comcast employees. 


Official Employee


482 Messages

1 y ago

@user_dc9f64 Thank you so much for taking the time to visit our Xfinity Community Forums and telling us about your recent experience. I understand where you are coming from and I would be concerned as well in that situation and I want to assure you you have reached the right place for help! We want to make sure you have the best experience with us moving forward. Have you checked your gift card status on our site at https://comca.st/3yhtVco If you have and are still having any questions or your reward is not located you can send us a private chat message for further assistance. 


Please click on the chat bubble on the top right hand corner of the page and make sure to select the 'Xfinity Support' handle when selecting 'To:' and it will go directly to our team of experts. Don't forget to include your name and the service address to get started. 

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