Carolusrex1's profile

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Wednesday, January 20th, 2021 1:00 AM

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I never sent a cancellation request!

This morning I got an Email saying that my cancellation request has been processed and that my internet will be disconnected.
I never sent this request!!!!

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Gold Problem Solver

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2.2K Messages

4 years ago


@Carolusrex1 wrote:
This morning I got an Email saying that my cancellation request has been processed and that my internet will be disconnected.
I never sent this request!!!!

To verify Xfinity emails, check out

https://customer.xfinity.com/help-and-support/internet/comcast-verified-email 

and https://internetsecurity.xfinity.com/help/report-abuse

It may be a phishing attempt.

Expert

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32K Messages

4 years ago


@Carolusrex1 wrote:
This morning I got an Email saying that my cancellation request has been processed and that my internet will be disconnected.
I never sent this request!!!!

You might want to call Comcast's CSA (Customer Security Assurance). They may be able to help you with this. Their phone number is (888) 565-4329.

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