I never recieved my rewards giftcard

Xfinity had an offer that if you upgraded your internet speed you would get a $200 Amazon gift card. I read the terms and I met all of my obligations to recieve this reward. I never recieved it in the following days so I called xfinity customer support. They said to wait 2-4 weeks for the gift card to arrive in my email. I waited but it never came, so I called xfinity customer support again. This time they said wait another week for it to show up, so I did. It never showed up, so I called xfinity customer support again. This time no matter what option I selected on the phone tree I couldn’t get through to a human. I requested to talk to a representative and/or press 0 (which got me through to someone in the past). That didn’t work this time. I ended up doing some reading on a forum that said if you tell the phone bot you want to cancel service you can get through to a human. I tried that and after an hour of waiting on hold I finally got through to someone. They said that it showed the giftcard had been sent but for some reason was not getting through to my email. They ended up giving me these numbers to call. The customer service person had a heavy accent so I was sure to verify the numbers before getting off the phone with him.

[Edited: "Personal Information"]

[Edited: "Personal Information"]

One of the phone numbers was showed as “user busy” on my phone and the other one was a spam number that played an advertisement for life alert. Needless to say I never got my gift card and I feel cheated and lied to. I’ve been a loyal customer for years and I’ve been given the run around, not to mention lost several hours of my life trying to figure out where the giftcard was that I had earned.