2 Messages
i never received a call back to disconnect service
hi - i am moving, so i need to disconnect my service. i submitted a form a couple weeks ago to schedule a call back from Xfinity Support, but i never received that call. i guess my only option now is to go to a Xfinity store to disconnect, correct? there should be a quick way for customers to be able to disconnect service. and, the Xfinity Assistant doesn't help either. it just tells me that i need to schedule another call back. this process needs to be revamped.
XfinityAldrik
Official Employee
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2.2K Messages
2 years ago
Thank you for reaching out to us on our residential forums @user_57c6fe! We regret seeing you go, however, we offer a few ways to disconnect your services. For more information we have this really helpful article on how to cancel, pause or move your Xfinity services. Alternatively, our team can also help. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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CC_Tony
Retired Employee
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1.4K Messages
2 years ago
@user_57c6fe I am glad that we were able to confirm your services are disconnected. As a reminder, you can use your Comcast email for life, as long as you log into it every 9 months. Take care and enjoy your move!
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