Visitor

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6 Messages

Tuesday, June 23rd, 2026 12:16 AM

I never got my minions movie reward

Hi,

I clicked on the reward and chose the minions movie.  It never showed up in my account. 

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Official Employee

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1.3K Messages

5 days ago

Hey there user_yxjgl1 👋 Thanks for stopping by the community for help! With Minions & Monsters coming out soon it's definitely the best time to get caught up on the previous movies, so I want to make sure you're able to take advantage asap 👍

When logging in at xfinity.com/membership, does the Minions Movie reward reflect as redeemed to you?

 

Visitor

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6 Messages

No, it does not show in my redeemed rewards 

Official Employee

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1.3K Messages

Okay thanks for checking! Does the reward still show up as available to redeem with the rest of your offers?

Visitor

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6 Messages

No, it does not. It disappeared after I selected minions and clicked submit. That was last week. 

Official Employee

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1.3K Messages

Gotcha. Can you confirm the date you redeemed the reward?

Visitor

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6 Messages

It was either Thursday 6/11 or Friday 6/12.  I usually check Thursday afternoons for any new rewards 

Visitor

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3 Messages

3 hours ago

The Minion movie reward was a huge fiasco. I was on the phone with 3 different people for multiple hours. The first one was clueless. The second said she would have someone call me. No one did.The 3rd one has said they must charge me $10 for the movie then issue a credit to my account. It is supposed to work on 6/29. We shall see. 

(edited)

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