DesperateTIM's profile

New Poster

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1 Message

Thu, Jan 14, 2021 10:00 AM

I never get a callback

I have been trying for months to remove some services, change my plan, lower my bill... I called the 1800 number multiple times, and I allways get the same automatic message: "Your call cannot be completed at this time. Please call again later. Mesage 6." I have requested many many callback, also agents from the chats have requested callbacks. I never receive them. I allways receive the text when the call is scheduled, and then after some time, I receive another automatic text: "An Xfinity agent tried to call you but could'n reach you. We will try again very soon." I NEVER get the callbacks. Please help!!

Responses

Again

Expert

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25.8K Messages

5 m ago

@DesperateTIM 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.
 
ComcastChe

Official Employee

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6.1K Messages

5 m ago

Hi @DesperateTIM! Thanks for using the Xfinity Forum to get assistance. I'm sorry for the inconvenience this may have caused. My team would be more than happy to assist you by reviewing your account and discussing the promotions that are available to you. To get started, please send a private message with your full name, as it appears on your billing statement and the numbers associated with your service address. To send a message, click on my name, "ComcastChe," then click send a message. 

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