Skip to main content
OneLove420
1st Topic

Visitor

 • 

2 Messages

Monday, February 9th, 2026 1:44 AM

I need your official fraud department phone number

I have a charge that is fraudulent and I don’t want to talk to anybody from another country I want the us official phone number 

Question

 • 

Updated 

8 hours ago

215

2

0

Oldest First
Selected Oldest First
XfinityAlfonso

Official Employee

 • 

2.6K Messages

4 months ago

Hello OneLove420 thank you so much for taking the time to reach out here on our Xfinity Forums! We do take fraudulent charge concerns very seriously, and want to take all necessary steps to fully resolve this. Regarding our phone numbers, our primary contacts are 1-800-XFINITY(934-6489) or 1-800-COMCAST(266-2278), and any of our agents(US based or our overseas partners) are ready and able to assist in escalating this situation to the proper teams.  If you've used these avenues already, we are happy to help via this platform. 

 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

(edited)

1

0

user_a5kp60

Visitor

 • 

1 Message

3 months ago

Same here, they will not let you talk to the fraud department. They are useless in helping. Their overseas customer service is horrible and this is why I hate Comcast/ Xfinity. 

4

XfinityRoberto

Official Employee

 • 

2.3K Messages

Hi there and welcome to Comcast @user_a5kp60. I am sorry to hear you feel this way. We are here to help you out with your billing concerns. What seems to be the issue with your bill?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 months ago

0

user_mshrjw

Visitor

 • 

2 Messages

@user_a5kp60​ for the first couple of weeks after I transferred my mother's line to my new Xfinity account. They not only cancelled both of our old numbers by never complete the transfer but caused us to lose the numbers to their own network 😂😂😂😆😂 then they had my numbers crossed and my mom had no service for over two weeks. They kept transferring me from agents to agents and from departments to departments . They had me stressed to the max. 

Like

Reply

10 days ago

0

user_mshrjw

Visitor

 • 

2 Messages

Today, the 18th of May. I've been on the phone with them for 47:37 already because there were two changes on my credit card which are not showing on neither accounts of my(Internet not mobile) and yet they can't tell where the money went to, what account the charges paid. Lawd I'm about have it upto here with Xfinity. 

Like

Reply

10 days ago

0

XfinityBradM

Official Employee

 • 

1.4K Messages

@user_mshrjw The rep you're working with can get a ticket in place for our backend finance team to investigate the charges and place them to your account properly or refund them. You'll want to ensure you have your banking details available, such as the date of the date and time of the transaction, the transaction ID, amount, etc. for them to fill out the ticket properly. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 days ago

0

forum icon

New to the Community?

Start Here