user_wjz70v Hello! Thank you for reaching out to us here on our Community Forum. We know you mentioned wanting to speak to someone on the phone; however, we are a Social Media Team, and we can assist you with anything you need right here. If you'd like to get assistance, please send a Direct Message with your full name, address, and a description of your situation so that we can get started. Here are instructions on how to send a DM in case you need them:
Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I was lied to when switch over to your service from Verizon and they ruined my credit because your salesperson told me your company would pay the balance of phone
XfinityBenjaminM
Official Employee
•
2.9K Messages
6 months ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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