I need to talk to a real person

I tried the AI both on the phone and in the app and they don't have the issue that I need to address available

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XfinityJamesC

Official Employee

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3K Messages

6 hours ago

Greetings, @user_hmrfb4! My name is James, and I am part of the Corporate Digital Social Media Team here at Comcast. I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about getting in touch with someone. You have definitely come to the right place for assistance. Can you please tell me a little more about your concern today?

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user_jd95v4

Visitor

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1 Message

It's been 90 days since I joined Xfinity. Where is my prepaid virtual MasterCard? The tracker is useless.

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6 hours ago

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XfinityMarshante

Official Employee

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1.2K Messages

Hello @user_jd95v4, thank you for your comment. The Xfinity Incentive Tracker is another place to check the status of your prepaid card and get updates. Customers can check the status of their incentive approximately one week after activation of all required services. https://www.xfinityincentivetracker.com/track When checking the tracker, are you getting an error message or nothing displays for you?

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6 hours ago

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Customer Service

user_hmrfb4

I need to talk to a real person

XfinityJamesC

user_jd95v4

XfinityMarshante

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