Visitor
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1 Message
I need to talk to a real person
I need information about when a specific device was connected to my home wifi. The App DOES NOT provide this information. I have now spent upwards of 4 hours working on this problem, to be transferred to a new chat person every 3 minutes, on hold via phone with agents to be transferred to be on hold with another one. I had one person call me, disconnect the phone and never call back. This is getting INSANE. Can someone please help me?!
XfinityJustinC
Official Employee
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1.2K Messages
1 day ago
Hello, @user_wjl5ly thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and would be happy to investigate the device connectivity further. Sorry to hear about the previous experience, and completely understand it being frustrated not getting an answer and being transferred. Since I'll need to gather some information to locate your account that we don't want here in our public conversation, when you have time please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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