I need to talk to a real person not a robot

user_7py090, Hi there! Thanks for reaching out. As someone who depends on my services to work for my livelihood, I understand the importance of having your internet services working. I am sorry to learn about this experience of not being able to speak with someone. We would surely miss your business. You've come to the right spot. Over social media, we are a dedicated team of experts who specialize in resolving payment concerns such as this. We are happy to help you out. To further assist, please send us a direct message with your first/last name and full address so I can ensure I pull up the correct account to look at what's happening. You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.