Visitor
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1 Message
I need to talk to a live agent ASAP or I am cancelling my service. We are having major issues.
We have not received any help from the virtual agent. We need a live agent to call us right away or we are switching to AT&T. We are having major issues with underground cable digging.
Please assist.
XfinityThomasC
Official Employee
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2.5K Messages
2 days ago
Hello, @user_ub1vhl
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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