I NEED TO TALK TO A HUMAN BEING

I need a phone number where I can talk to real human being.

I canceled my Xfinity account a month ago and my credit card is still being charged.

I not longer have an account and cannot get through the automate phone or Chat bot.

I need to speak with a real person

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XfinityEmilyB

Official Employee

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2.3K Messages

5 months ago

@user_1w8hyx Welcome to our community forum! Thank you for letting us know that you are still being charged for service that you cancelled so we can make things right for you. When you reach out to my team here, we keep the conversation on this platform, so as long as you're okay working with me in a private chat thread, I can definitely help :).

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.

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user_t7nkjp

Visitor

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1 Message

How do I find a phone number to call to speak with a real human at XFinity billing and get?

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1 day ago

0

XfinityAmira

Official Employee

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4.3K Messages

Hello user_t7nkjp! Thanks for visiting our Xfinity Forum. To speak with an agent about your billing concerns, please call 800-934-6489.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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