Visitor
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1 Message
I need to speak with a real person in xfinity / comcast chat is not going anywhere
I have tried chat several times I have an old account that i am due a credit but it is my dad moms name now I get a email saying i owe for equipment but not where it is supposed or which account i need a human
XfinityMelinda
Official Employee
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90 Messages
15 hours ago
Greetings @user_832073, and thank you for posting on our Xfinity Forum community! We apologize for the frustration this has caused. We understand how confusing it can be to receive billing or equipment notices tied to an older account.
To review this securely, please send us a Direct Message with the full name that was on the account and the complete service address, at that time, to Xfinity Support.
How to send a Direct Message:
- Sign in if needed
- Click the Direct Message icon (top right)
- Select New Message
- Type Xfinity Support in the “To” field
- Enter your message and press Enter
Once we receive your message, we'll be happy will help review the account.
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