Visitor
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3 Messages
I need to speak with a living human being.
I cannot reach a real human - everything directs me to the AI chat which has made my issues worse. I’m clearly not receiving the internet coverage I’m paying for, as my internet drops no matter where I’m sitting in my home every hour. It makes working my job impossible. AI assistant has ‘addressed issues’ which resulted in my wifi not working at all despite my router claiming it’s on and ‘healthy’.
XfinityRay
Official Employee
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3.4K Messages
5 hours ago
Good evening, @user_anp0nk! You are at the right place for further help with your connection. I work at home too and understand the stress that can cause. We will get to the bottom of this! Did you try to reset the modem after the WiFi went offline. If there was a signal that was hung up that caused your service to go offline, a modem reset will usually clear that up.
How long ago did the internet dropping begin?
Do you have any wired devices in your home or are they all on WiFi?
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