I need to speak with a living human being.

I have reset the modem numerous times. It has not helped. This has been an issue since I received it in August - I have just been putting up with it but now my step children moved in and cannot even watch tv or play video games as well. All wireless devices - none wired 

Thank you for confirming, user_anp0nk! I can only imagine how frustrating that can be especially when the kids are cut off in the middle of gaming as my son is a big gamer too. How many devices do you have connected to the network on a daily basis when you notice this issue occurs? Does it seem to hit at certain hours, or is it totally sporadic?

It is sporadic. Basically at least once an hour. Even when I had only my laptop connected it would do this. 

Let's dig further into this issue for you, user_anp0nk. Thank you for already resetting the modem on your end as well. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.