I need to speak with a live person. I cant get through your automated system.

I went on the Xfinity app and it determined that there is a problem with our internet that requires a service technician. So, I made an apt through the auto-bot assistant for Friday 3/28/25 between 5 and 7pm and I received a text confirming and then I get a text hours later saying my appointment is cancelled. Then when I text the bot back and say why is y appointment canceled it shows my appointment scheduled for tomorrow?!!! WHICH IS IT? ARE THEY COMING OR ARE THEY NOT? I will still be at work and have to leave early and drive 45 minutes to meet the technician.

Responses

XfinityAmandaB

Official Employee

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2K Messages

4 days ago

user_jxk0wj Thank you so much for reaching out for help with this appointment. I understand wanting to confirm, and I am more than happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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Customer Service

user_jxk0wj

I need to speak with a live person. I cant get through your automated system.

XfinityAmandaB

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