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user_p3jp5y
1st Topic

Visitor

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3 Messages

Wednesday, July 2nd, 2025 3:19 PM

I need to speak with a live agent

I can’t speak to a live agent I should have to pay my bill and then call back to speak to a live agent and then I am tired of trying to cancel this high service and it never gets done because I can’t speak to anyone. Which lack of accessibility for cancellation is illegal 

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Updated 

1 day ago

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XfinityKassie

Official Employee

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1.8K Messages

1 day ago

 

user_p3jp5y Good morning! Thank you for reaching out to our Xfinity Forums Team. This is not the experience we want our customers to have in reaching us. I'll be sure to pass along the feedback. In the meantime, I can assist you with your account and services today. Can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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user_p3jp5y

Visitor

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3 Messages

The fact that I still haven’t received a call or anything is insane. You guys want payment but I can’t speak to a live agent 

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1 day ago

0

user_p3jp5y

Visitor

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3 Messages

Also I did the step you sent 3 hours ago

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1 day ago

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XfinityMartyR

Official Employee

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2.3K Messages

 

user_p3jp5y We would be more than happy to continue working with you in our direct messaging conversation. Our team communitates with customers over our Xfinity Forums, or in a direct message setting. If you prefer not to continue via our Community Forums Private Message platform, we do recommend you call 1-800-Xfinity (934-6489).

 

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1 day ago

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user_hw4d0s

Visitor

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1 Message

1 day ago

please help!  I cannot get into my email.

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