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user_p3jp5y
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Visitor

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8 Messages

Wednesday, July 2nd, 2025

I need to speak with a live agent

I can’t speak to a live agent I should have to pay my bill and then call back to speak to a live agent and then I am tired of trying to cancel this high service and it never gets done because I can’t speak to anyone. Which lack of accessibility for cancellation is illegal 

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2 months ago

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XfinityKassie

Official Employee

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2K Messages

2 months ago

 

user_p3jp5y Good morning! Thank you for reaching out to our Xfinity Forums Team. This is not the experience we want our customers to have in reaching us. I'll be sure to pass along the feedback. In the meantime, I can assist you with your account and services today. Can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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user_p3jp5y

Visitor

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8 Messages

The fact that I still haven’t received a call or anything is insane. You guys want payment but I can’t speak to a live agent 

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2 months ago

user_p3jp5y

Visitor

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8 Messages

Also I did the step you sent 3 hours ago

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2 months ago

XfinityMartyR

Official Employee

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2.5K Messages

 

user_p3jp5y We would be more than happy to continue working with you in our direct messaging conversation. Our team communitates with customers over our Xfinity Forums, or in a direct message setting. If you prefer not to continue via our Community Forums Private Message platform, we do recommend you call 1-800-Xfinity (934-6489).

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_p3jp5y

Visitor

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8 Messages

I have tried these avenues with no success I will be switching providers because this customer service sucks and cost is too high for as long as I’ve been a customer 

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2 months ago

XfinityGabriel

Official Employee

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2.6K Messages

 

user_p3jp5y, We will surely miss your business. We recieved your direct message, but you did not provide your name and address, so we can pull up the correct account to further assist with the cancellation request. Are you able to provide your name and address via direct message so we can further assist? We will do everything within our power to better your experience. If so, please send that by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_hw4d0s

Visitor

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1 Message

2 months ago

please help!  I cannot get into my email.

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XfinityThomasA

Official Employee

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2.7K Messages

You've reached the right place for assistance with your Xfinity email, user_hw4d0s. Can you please fill me in on the email client you're using and any error code or message you're receiving along the way?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_nw25dt

Visitor

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1 Message

2 months ago

My cable has been out since 8:30 last night, i rebooted several times.  Please call me [EDIT removed personal information] 

(edited)

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XfinityDena

Official Employee

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3.6K Messages

@user_nw25dt I am in the corporate department and would be able to assist you with your account needs. We primarily deal with issues on Social Media through messaging. This is our most efficient and effective means of communication with our customers while having a written transcript of the interaction for future review if needed by you. I want to remind you to not post private information such as your phone number to keep your information secure. 

 

We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken outside rebooting? Did you reboot your cable box and modem? 

 

I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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