I need to speak with a live agent

@user_4ddc22

Thanks for reaching out to us if you jump onto our awesome Xfinity app https://www.xfinity.com/apps  you can make sure you're set up to receive a paper bill you'll want to check to make sure you're not set up for paperless billing to ensure that the paper bill was sent out from the mail

I never recieved my final bill statement either. Xfinity is threatening to send me to collections but I havent received anything.