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user_rghcyb
1st Topic

2 Messages

Sunday, March 30th, 2025 1:33 PM

I need to speak with a human being

The A.I. doesn’t understand anything other than prompt's to make another statement. This is a frustrating experience. The fact of not offering human intervention is ridiculous; to call for customer service assistance. This isn’t valuable for the customer to waste time on not getting the proper treatment.

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Updated 

23 days ago

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XfinityBillie

Official Employee

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3.3K Messages

23 days ago

 

user_rghcyb Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I can appreciate how frustrating it can be if you aren't receiving an option to speak with someone regarding your concern. Our team would be more than happy to help you further! Can you provide us some additional details regarding the reason you are reaching out?

 

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user_rghcyb

2 Messages

I would like to speak with someone about changes to my current internet equipment; if I increase my internet amount. 

I want to make tv channel changes and what those bill adjustments mean.

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23 days ago

0

XfinityBillie

Official Employee

 • 

3.3K Messages

 

user_rghcyb Thank you for those additional details, you are definitely in luck! Our team specializes in helping valued customers, like yourself, make changes to your account. We'd love to further help you, please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 days ago

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