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user_cb7i5b
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2 Messages

Wednesday, December 4th, 2024 1:43 AM

I need to speak to an agent. Everything I have tried doesn't work. This is ridiculous. Please help!

I need to speak to an agent because I received a text that said I have almost used up all of my monthly internet allotment for the month but we have not increased our usage and have never received that message before. We would like to speak to someone to assist to see if anyone else is bumming off of our internet. We have a password for anyone to be able to use it but would like assistance here and it is ridiculous that we cannot get ahold of anyone. This is the absolute worst company I have ever dealt with when trying to get in contact with someone. 

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Updated 

5 months ago

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XfinityBenny

Official Employee

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790 Messages

5 months ago

@user_cb7i5b  Thanks for adding a post. Use the Xfinity App to verify your Data Usage. It will show you how much is being used, so you can manage it quickly and make any changes such as adding Unlimited Data to the account. Adding Unlimited Data to the account will allow you to stream and download as much content as you want. We recommend opting for Unlimited Data to help have worry free downloads and streaming. Great tips and advice on avoiding overages is found here https://www.xfinity.com/support/articles/data-usage-avoid-overage-charges. 

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user_cb7i5b

2 Messages

That response could not have been more unhelpful if an actual person tried to be unhelpful. That did NOT answer my question in the slightest. I AM REQUESTING TO SPEAK TO AN ACTUAL PERSON. PLEASE CONNECT ME TO AN AGENT.

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5 months ago

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XfinityBenny

Official Employee

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790 Messages

@user_cb7i5b We are here to help. This forum is a great place to get help from the community, and it includes other helpful customers plus employees. Before you continue, we remind you to read the Forum Guidelines here https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c, in order to avoid violating them. Once you read the guidelines to help make this a helpful community, post your additional questions regarding the data usage. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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