Visitor
•
1 Message
I need to speak to a real agent
When we got internet I was told by the agent we would pay $10 less a month with autopay. We paid January at $60 before setting up autopay. February was autopay and still paid $60. March is coming up and it still shows $60.
Are we just not getting the $10 discount for using autopay?
The AI phone agent is zero help, online AI agent is zero help.
That’s an additional $120 a year that we were told we would be saving by using autopay.
XfinityMelinda
Official Employee
•
14 Messages
7 hours ago
Hi @user_0m7px4, Thank you for taking the time to reach out to us here on our Xfinity Forums. Thank you for choosing us as your provider! We understand your frustrations with autopay and how it's applied to your account. The $10 discount starts within 45 days of enrollment and may take up to two billing cycles to appear. To maintain the discount, you must keep both automatic payments and paperless billing active; removing either will result in losing the discount. The discount is not available for payments made via debit or credit cards. What exact date did your service start? Is your account set up with paperless billing? Are you paying by ACH?
Please review our helpful article Automatic-Payment-Paperless-Billing [here]
I would be more than happy to review your account to review your billing setup.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
0
0