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user_gxjgs5
1st Topic

Visitor

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2 Messages

Wednesday, June 18th, 2025 2:33 PM

I need to speak to a person - please!

I need to speak to an actual person.

The website and "chat" (it isn't a chat, it's bad auto-generated responses, half of which aren't what you need and the rest just go in circles) are getting me nowhere, and half the time the links they give don't even work! 

Question

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Updated 

1 day ago

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3

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EG

Expert

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111.1K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

1

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colleen-pat

Visitor

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2 Messages

No WiFi I have xfinity

no pictur no sound I’m frustrated because I have followed every direction my WiFi is of no WiFi no internet no tv

 please help😫

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1 day ago

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XfinityBillie

Official Employee

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3.4K Messages

2 days ago

 

user_gxjgs5 Hello and happy Wednesday! We're sorry to hear that you are running into hiccups getting assistance. Our team here would be more than happy to help you with your concerns. Can you share with us what your concerns are so we can better assist you?

 

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user_gxjgs5

Visitor

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2 Messages

I am considering lowering my Internet speed and/or dropping my streaming package. When I go to the "manage plan" or "see offers" or whatever it is, it shows me what I have now and I can select a lower speed. But it ADDS that to my plan, and there is no option to remove the current one. It is similar for the streaming package.

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2 days ago

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XfinityBillie

Official Employee

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3.4K Messages

 

user_gxjgs5 Our team can definitely help you with reviewing plan options and help find one that is just right for your needs! Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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colleen-pat

Visitor

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2 Messages

1 day ago

Help no WiFi or tv sound and internet 

i have colorstream HD

i have tried diff agents no help

 please ck my WiFi is on and active

thanks Pat R

1

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XfinityMarcos

Official Employee

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2.4K Messages

Hello colleen-pat, I use my services daily for work and to relax, so I'll do all I can to help you get your services running the way they should. Your TV issue might be related to your internet being out, so let's start there first. Have you taken any troubleshooting steps on your end already? If so, can you please let me know, that way we don't repeat. Have you checked for any active service interruptions in your area by using the Xfinity app? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 day ago

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