Visitor
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1 Message
I need to speak to a live agent
The “chat bot” doesn’t understand that I’m not having an issue at this very moment but my internet on all devices goes out almost every evening and sometimes during the day. Tv phone internet, gaming….
so when they do their test or restart the modem it shows it’s fine and disconnects me. I am in able to tell them this is an ongoing issue and I need to speak with someone
XfinityJohnG
Official Employee
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2.6K Messages
12 hours ago
Thank you for reaching out to our team. I will be happy to look into any issue with your internet service from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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