Visitor
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1 Message
I need to speak to a live agent
I have been trying to speak with a live person however the virtual assistant just runs me in ridiculous circles and never puts me through. I also tried calling and I get the same run around. I've also tried texting and that only dumps me back to the virtual assistant that again never gets me to an actual person.
I am frustrated beyond at this point.
My service has been constantly under repair for a couple of weeks now. It will work then be out. I am constantly receiving messages about repairs in my area and it is getting ridiculous.
I work from home and constant interruptions to my service is affecting my work.
user_tdm2wb
Visitor
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2 Messages
7 days ago
Dealing with the same issue. The AI chatbot is useless. It's impossible to connect to a real human person. Xfinity is the worst.
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XfinityLinda
Official Employee
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2K Messages
7 days ago
Thank you for meeting us here in our community, @user_36mppt. We're sorry to hear you've had trouble connecting with a Customer Service agent. We'll gladly assist with your service interruptions from here. We can understand the urgency especially when you work from home. Have you had alert on our Xfinity app about interruptions, or have these issues just been random?
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user_ugzh59
Visitor
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3 Messages
7 days ago
I want you to mail me my current bill and I want to cancel my Xfinity account. I have a change of address.
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user_ugzh59
Visitor
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3 Messages
7 days ago
I’m commenting, but I’m not getting a response
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user_ugzh59
Visitor
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3 Messages
7 days ago
Do you have a phone number? I want to cancel my account and I want my bill mailed to me. Can I give you my new address? I want to speak to someone.
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