I need to speak to a live agent

Thank you for taking a moment to reach out about this plan concern. I would definitely be reaching out as well if your plan change had completed last month but were still charged. Let's take a look at your account through direct message. Please include your full name and service address to get started. 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it