1 Message
I NEED TO SPEAK TO A HUMAN
I got an email notifying me that my order is one the way for a new device: xFi complete and that I cancelled my previous internet/voice equipment rental. My new monthly charges are now going to be $10 higher than before.
I NEVER MADE ANY OF THESE CHANGES.
I’ve been trying endlessly to speak to a live agent.
tou AI assistant for the chat is no help. Your telephone prompts are also no help. Why can’t I get ahold of a live agent ?
XfinityRoberto
Official Employee
•
1.7K Messages
4 months ago
Hi there and welcome to Comcast! @user_290kjx, thank you so much for letting us know about the recent email you received about the new xfi Complete device and the internet plan changes. You are in the right place and we are happy to assist you today?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
2
0