user_9gz9dd We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns.
@user_ihsuan The recommended modem is dependent on the speeds you subscribe to. Also, you may have an end-of-life modem currently. We work to replace those to ensure your internet connection is the best possible. Do you know what internet speeds you subscribe to, and what model modem you have now?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMartyR
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