Visitor

 • 

1 Message

Thursday, February 12th, 2026 1:35 PM

I need to speak to a customer service human

I would like to speak to a live Custer service human

Oldest First
Selected Oldest First

Official Employee

 • 

2.6K Messages

7 hours ago

@user_ujfs5r I appreciate you giving us the opportunity to help via Forums. How may I assist you today?

Visitor

 • 

1 Message

How can I upgrade my TV Boxes to XG1v4 or Xi6 ?

Official Employee

 • 

2.2K Messages

@user_udczp5 This is a great question. You can go into any Xfinity store to upgrade today! You can use this link to locate a store https://www.xfinity.com/support/store-selector/

The Xfinity App is free to download and after logging in you an upgrade your boxes there or our team can help. Which option works for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here