I need to set up an appointment to relocate my Internet cable since is a hazard for the pool construction

@user_kh8b80

Thanks for reaching out. To report a safety concern about a low-hanging cable line across your property, please use this link and enter your account information: https://www.xfinity.com/support/articles/report-an-issue. A technician will be scheduled to raise the line.

If you need to relocate your aerial drop because of a pool installation, there may be a charge for that work.

To set up a drop relocation, please send us a direct message with your first and last name and full service address.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.