I need to set up an appointment to relocate my Internet cable since is a hazard for the pool construction

Basically I need somebody at your organization that can provide this letter so we can pass a pool permit.

This letter serves to verify that the overhead drop wire serving the above-referenced property is a standard, unpowered residential service drop. This facility does not deliver network-power distribution current and is therefore exempt from the 22.5-foot vertical clearance matrix outlined in NEC 680.9(C). As an unpowered communications/fiber circuit, this installation is governed exclusively by NEC 680.9(B), requiring a minimum vertical clearance of 10 feet, which this property physically maintains.

The problem that I am encountering with the Direct Message is that my address [Edited: "Personal Information"] does not have a direct account with Comcast. We are willing to switch after this letter is received. My account is under another residence in [Edited: "Personal Information"] (second home).  

If you can provide a direct email from where I could get this letter from i will appreciate it. 

We would be more than happy to see how we could further assist you with properly obtaining this, user_kh8b80. Even without an account, you should still be able to send us a Direct Message following the instructions below;

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” (upper right corner of this page)
 • Click the “Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

Please let us know if you run into any issues.