I need to schedule a future cancellation without a phone call

jennifaurus Thanks for creating a post. If you still need assistance with the cancellation, our team can help here. I see you've sent us a direct message already, so please return there and provide your name and address to get started.

 

Please also note that sending unsolicited private direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once an Xfinity-verified employee responds and asks for a private direct message to be sent, you can then proceed with doing so. This is just a heads up for future reference, just to make sure your post and direct message are linked together and not lost in the fray, but we look forward to further assisting you.