I need to return equipment

Thank you for taking the time to reach out to us here in the Digital Care team. You have reached the Xfinity experts who can certainly assist you with processing a return of your equipment. I know how important it is to get that equipment return process to avoid being charged for devices which are no longer in use. If you are having an issue locating the equipment online through your account, you do have other options for returning equipment as well. 

You can visit a local UPS store, and they will scan the equipment for you and process the return on their end. You can also schedule a pickup with UPS to have someone stop by and pick up the equipment from your address as well.

No worries, if you are too far from a physical UPS location you can still schedule a pickup for them to visit your home and pick up the equipment to process the return. All they would need to do is scan your equipment which is being returned.

@user_5ecdd9 - Thank you, again, for bringing this equipment return concern to our attention. I'm so glad we were able to help you once you sent that Direct Message! It looks like we were able to ship you the return label(s) you needed, you were able to get those sent back, and now the equipment has been removed from the account! Everything has been taken care of, and we appreciate your time on this. While this was a return for equipment on a closed account, I remain hopeful to have you as part of the Comcast family down the road :) If any other questions or concerns arise, feel free to create a new public post to get started! Take care.