I need to remove an old modem associated with my account.

user_l7ellp, Hi there! Thanks for reaching out. I can understand the importance of getting that old modem removed from your account so the person you sold it to can use it. You've come to the right place. Over social media, we are a team of experts who are happy to help with equipment concerns such as this over social media. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.