S

Thursday, September 21st, 2023 9:49 PM

Closed

I need to remove a modem from my xfinity account

I was trying to factory reset my xfinity xb3 router and found that the old internet preset was still there every time I try to add the now factory reseted xb3 it takes me back to the old non factory reseted settings 

Official Employee

 • 

1.5K Messages

2 years ago

Hello, @shannonfountain. We can certainly help in getting the old modem removed. Please send a direct message with your full name and address to further assist.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Expert

 • 

111.7K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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